Verify Walk-Ins Before They Walk Back
At urgent care pace, eligibility is the step that gets skipped to keep the line moving — and every skipped check surfaces later as a denial. Navi verifies coverage in under two minutes per patient, across every location, with a log to prove it happened.
At 300 Visits a Day, Eligibility Failures Compound Fast
Portal Chaos
Front-desk staff must log into dozens of payer portals, each with different interfaces, credentials, and data formats. There’s no way to track whether it’s actually happening.
Data Entry Errors
Even when staff check the portal correctly, manually re-entering coverage details into the EMR introduces errors that travel downstream to claims.
Knowledge Walks Out the Door
Front desk has the highest attrition in any practice. Every departure takes portal knowledge, login credentials, and workflow understanding with it.
Front-desk eligibility failures generate downstream denials across hundreds of visits before anyone catches the pattern. You find out on the EOB — weeks too late.
One Click. Full Verification. Zero Data Entry.
Extract plans from the EMR
When a patient checks in, Navi automatically reads the insurance plans on file in your EMR. No manual lookup.
Navigate payer portals automatically
Navi logs into the correct payer portals — Medicaid, commercial carriers, state systems — handles authentication, and navigates to verification. Your staff never touches the portal.
Compare & verify coverage
Navi cross-references the EMR against what the payer reports — confirming active coverage and extracting copay, coinsurance, deductible, and out-of-pocket details.
Ask for human confirmation
When coordination of benefits or coverage order needs a decision, Navi presents the information and asks. Your staff stays in control — Navi is a copilot, not autopilot.
Update the EMR automatically
Once confirmed, Navi corrects patient names, effective dates, plan details, and coverage order directly in the EMR. No manual entry, no transcription errors.
Deliver a benefits summary
A clean summary of verified benefits is ready for the visit — and stored permanently for future reference.
Built for How Your Practice Actually Works
Mitigate Risk
Every skipped or botched eligibility check is money lost downstream. Navi creates an auditable record that every patient’s coverage was verified before treatment — protecting revenue at the source.
Reduce Turnover Pain
Navi eliminates portal-specific training, so new front-desk hires are productive from day one. No more knowledge walking out the door.
Retain Your Best People
Nobody took a front-desk job to fight payer portals. Automating the most frustrating part of the workflow makes the job about patients again. Happier staff stay longer.
Full Visibility. Every Step.
Every action Navi takes is logged, visible, and auditable. The live Navi window shows exactly what’s happening in real time — which portal it’s checking, what data it found, what changes it recommends. Your staff isn’t trusting a black box. They’re working alongside an intelligent copilot that shows its work.
Built to Solve Real Problems
Every practice has a different payer mix, different portal requirements, and different front-desk challenges. Navi was built to handle that real-world complexity — hundreds of plans, dozens of portals, staff changes, coverage surprises — because we live in it every day managing RCM for practices like yours.
- Under 2 minutes per patient (complex cases: 2–5 min)
- Compared to manual? Under pressure, manual often doesn’t get done at all
- Full audit trail for every eligibility interaction
- Multi-payer, multi-plan — handles the real-world complexity of your payer mix
Part of the EMPClaims Revenue Command Center
Navi isn’t a standalone tool you plug in and pray. It’s the real-time eligibility product within Wurklist — the platform powering EMPClaims — configured for your payer mix, plan portfolio, and EMR setup. We handle the onboarding of your plans so your front desk gets a seamless experience from day one.