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For Practices Running AthenaOne

AthenaOne Co-Sourcing

You have the platform. We bring the expert workforce that knows where revenue leaks inside it.

AthenaOne is a powerful platform. But the platform doesn’t work denials, chase prior auths, audit payer underpayments, or untangle credentialing. People do. Co-sourcing means EMPClaims specialists embed directly into your AthenaOne workflow — an extension of your team, not a replacement for it, from front-end support to the payer fights at the back.

SOC 2 CertifiedAthenaOne-Native Specialists100% Client Retention
Where we start
Your 90+ Day AR Bucket
AR 0–30 days
AR 31–60 days
AR 61–90 days
AR 90+ days — uncollected

The first thing we do is pull the 90+ day AR report in your own AthenaOne instance and show you the dollar value sitting uncollected. Your data, your system, in front of you.

The Problem

The Platform Isn’t the Problem. Capacity and Expertise Are.

These are the patterns we see inside well-run AthenaOne practices — none of them are software problems:

Your team knows AthenaOne, but specialty billing — chronic-care codes, infusion J-codes, WC claims — falls through the cracks
Claims get processed, but denial follow-up, underpayment disputes, and payer escalations fall behind
Every billing-staff departure takes knowledge with it, and revenue dips while the replacement ramps
Nobody knows whether your denial rate, net collection rate, or days in AR is good — there’s no benchmark
Credentialing bottlenecks leave new providers seeing patients whose visits can’t be billed
The practice is adding providers and locations, but billing capacity isn’t scaling with volume
You don’t need a new platform. You need reinforcements.
The Model

What Co-Sourcing Is — and Isn’t

The most common objection we hear is “we already have billing staff.” Good — keep them. Co-sourcing means adding expertise beside them, not swapping them out. Here’s exactly where the line sits:

What it is

  • EMPClaims specialists embedded in your AthenaOne workflow, working inside your instance
  • An extension of your team — added where it’s thin, slow, or losing revenue
  • Specialty expertise on the codes your team doesn’t see every day
  • Denial work, credentialing, and payer-performance audits that actually get done
  • Benchmarking: your denial rate, collection rate, and days in AR vs. peers
  • Flexible scope — one function or several, scaled as you grow

What it isn’t

  • Not a new platform — you keep AthenaOne
  • Not a replacement for your staff — you keep your team
  • Not full outsourcing — co-sourcing takes a slice, unless you want the full cycle
  • Not a black box — the work happens in your own system, where you can watch it
  • Not a long ramp — our people already know AthenaOne’s workflows
The Engagement

How the Engagement Runs

1

AR aging audit — in your instance

We pull your own AthenaOne reports and quantify what’s sitting uncollected, denied, or mis-credentialed. You see the dollar value before you sign anything.

2

Scope the gaps, not the whole department

Together we pick the functions where your team is thin — denials, credentialing, underpayment disputes, specialty coding — and leave the rest with your staff.

3

Specialists embed in your workflow

EMPClaims people work your queues inside AthenaOne, alongside your team, with named ownership for every function they take.

4

Benchmark, report, adjust

You get payer-level denial rates, collection benchmarks, and a running view of what the augmented capacity is recovering — measured against what it costs.

No Black Box

The Questions We Answer With Your Own Data

Every one of these has a number. Most practices have never seen theirs — not because it’s hidden, but because nobody had the capacity to pull it apart:

Answered with your own data
  • What dollar value is sitting in your 90+ day AR bucket right now?
  • What is your denial rate by payer — and how does it benchmark?
  • Which providers are uncredentialed or linked to the wrong payers in AthenaOne?
  • What does it really cost you to collect a claim, in-house, all-in?
  • What would closed gaps return vs. what augmentation costs?
Proof

The Operating Numbers We Bring With Us

These are EMPClaims company-wide figures — the standard your augmented functions get held to, visible on the same dashboards we use.

99%
Clean Claim Rate
98%+
Coding Accuracy
90%
Claims Posted <60 Days
100%
Client Retention

Your AR Is Working Less Hard Than Your Platform.

Start with a free AR aging review — we’ll show you, in your own AthenaOne instance, what’s sitting uncollected and what it would take to close the gap.

Get a free AR aging review