From 14 Days to 3
How a 14-Location AFC Network Took Back Control of Its Revenue
A 14-location AFC urgent care system in Pennsylvania came to EMPClaims with familiar problems: charge entry running two weeks behind, Workers' Comp AR aging past 120 days, and compliance and credentialing gaps inherited from their previous vendor.
In twelve months, charge entry lag fell from 14 days to 3, net revenue per visit rose 8.5%, and 10% of dormant prior-year revenue was recovered — while every provider was brought current on credentialing.
The network was busy and growing, but its revenue cycle was a black box. Charges sat unposted for two weeks at a time, Workers’ Comp claims aged with no carrier-specific follow-up, and nobody could say which providers were credentialed with which payers.
EMPClaims took over the full revenue cycle, remediated the compliance and credentialing gaps first, then ran a retroactive lookback on prior-year dates of service the previous vendor had abandoned.
Twelve months in, the network collects faster, collects more per visit, and can see every claim in the pipeline.
What the Network Inherited
Patients were being seen. Claims were going out. But somewhere between the front desk and the deposit, revenue was leaking — and nobody could see where.
Charge Entry Two Weeks Behind
A 14-day lag between the visit and the charge meant every collection cycle started half a month late.
Workers' Comp Gridlock
WC claims aging past 120 days, handled like commercial insurance, with no clear path to resolution or visibility into status.
Credentialing Gaps
Providers across the 14 locations were uncredentialed or linked to the wrong practice location — every visit with those providers was unbillable revenue.
Compliance Exposure
The previous vendor had submitted claims for unsigned charts and used improper “incident-to” billing with SA modifiers. Audit liability was accumulating unnoticed.
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14-location AFC network results
What EMPClaims Changed
Compliance first, then throughput, then recovery — in that order, because posting charges faster on uncredentialed providers only accelerates write-offs.
Credentialing & Compliance Remediation
Audited every provider against every payer, closed the enrollment gaps, and put a maintenance cadence behind it so nothing lapses silently again.
Charge Entry Rebuilt for Urgent Care Pace
Restructured the daily posting workflow around visit volume instead of batch cycles, taking the lag from 14 days to 3 and starting every collection cycle nearly two weeks earlier.
Carrier-Specific Workers' Comp Workflows
Pulled WC out of the commercial queue and ran it on statutory follow-up timelines with carrier-specific setup, so WC revenue stopped aging out of sight.
Retroactive Lookback on 2024 Dates of Service
Worked the prior-year claims the previous vendor had written off or abandoned, recovering 10% of that dormant revenue in four months.
Key Performance Metrics
Twelve months, 14 locations, measured against the network’s own pre-transition baseline.
What Changed for the Network
The numbers are the visible half. The operational half is that the leadership team stopped guessing:
Revenue They Can See
Claim status, denial trends, and AR aging visible per location — not a monthly summary arriving three weeks late.
Compliance Risk Retired
Credentialing current across every provider and payer, with a maintenance cadence that keeps it there.
Cash Flow They Can Plan On
Charges posted within three days and Workers’ Comp worked on its own clock, so collections stopped arriving in unpredictable waves.
“The reporting is phenomenal. We are on pace to see higher net revenue per visit thanks to the process changes EMP implemented. Communication and access to support is fantastic.”
AFC Franchisee & Experity User
Where to Go From Here
This page is the AFC story. These three cover the offering behind it, the ongoing service, and the platform work that goes with it — and the other published study sits one level up, under Case Studies.
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“From Black Box to Revenue Control” details what we inherited, what we found that the previous vendor missed, and how each number above was recovered. Send it to your inbox — no call required.
- Charge entry lag cut from 14 days to 3
- Net revenue per visit up 8.5% on the same volume
- 10% of dormant 2024 revenue recovered in four months
- Credentialing brought to 100% current across 14 locations
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See the full results from the AFC Pennsylvania network.